Terms & Conditions

Welcome to Niagora. This Terms & Conditions ("Agreement") document governs your access to and use of the Niagora B2B e-procurement platform. By registering and using our services, whether as a Buyer or a Seller, the legal entity you represent agrees to all the terms set forth below.

1. Legal Entity Registration (KYB)

The Niagora platform is exclusively designed for business-to-business (B2B) transactions. Therefore:

• You must represent a valid, legally recognized corporate entity within the jurisdiction of the Republic of Indonesia (PT, CV, Firma, or other recognized business forms).
• Registration requires passing the Know Your Business (KYB) verification process by uploading original documents (NIB, Corporate NPWP, Director's ID, and other relevant documents).
• Niagora Admins reserve the right to reject registrations or suspend accounts if there are indications of forged documents or fictitious entities.

2. Escrow and Payment System

Niagora acts as an intermediary (escrow) to ensure security for both parties, with the following provisions:

• Order payments by the Buyer must be made to Niagora's official holding account (Virtual Account). Payments made outside the platform are not protected by this policy.
• Funds will be held by our system until the Buyer approves the Delivery Order (DO) or confirms Goods Received in the system.
• Once the DO is approved, funds are automatically released to the Seller's Wallet, minus any platform service fees or external integration fees (if applicable).
• Sellers cannot demand fund disbursement before the goods are confirmed received by the Buyer.

3. Price Contracts & Transactions

The platform supports price negotiations (RFQ) and the creation of B2B contracts. In this regard:

• Price Lock: Sellers bind themselves to the price agreed upon in the contract with the Buyer for the agreed duration. Sellers do not have the right to unilaterally change prices for transactions using that contract.
• The system detects catalog price changes; if a Seller alters prices beyond the agreed tolerance limit, the Niagora system will trigger a Re-approval workflow within the Buyer's hierarchy.
• Automatic cancellation (Auto-cancel) applies to orders that do not receive internal Buyer approval or are not processed by the Seller within the operational time limit (SLA).

4. Taxation

Niagora is an electronic platform operator (PMSE), not a seller of goods.

• The platform does not issue Tax Invoices (Faktur Pajak) for traded goods. The issuance of VAT Tax Invoices is entirely the responsibility of Sellers designated as Taxable Entrepreneurs (PKP) and is addressed to the Buyer entity.
• Niagora only issues tax invoices/invoices for platform service fees (if on a paid plan) charged to subscribed customers (PRO Buyer/PRO Seller).

5. Limitation of Liability

Niagora strives to provide a secure platform with the best possible uptime. However:

• We are not responsible for the quality of the physical goods shipped by the Seller. In the event of a quality dispute, the dispute process occurs between the entities before DO confirmation.
• We are not responsible for data damage caused by the misuse of sub-account access by your own company's internal employees. Managing access rights is the responsibility of the primary administrator (Director/Owner) in your account panel.

6. Changes to Terms

Niagora may update these Terms & Conditions at any time. Material changes will be notified to all users via email at least 14 (fourteen) days before the changes take effect.

If you have questions regarding legal aspects or Enterprise usage contracts, please contact legal@niagora.app.